Help & FAQ
Hite is developed and operated by Novaire Capital Corporation. For app support, subscription questions or privacy requests, contact our team by email.
Getting started
Hite is a lifestyle and educational app for tracking height, nutrition, sleep and exercise. It brings your height estimate, daily logs, weekly insights and Hite Bot together.
Hite is free to download, but all app features require an active Hite Premium subscription. Weekly and yearly options and the price in your region are shown in the app before purchase. Trial eligibility, if offered, is shown on the purchase screen.
Download Hite from the Apple App Store or Google Play. Check the listing for current device compatibility and system requirements.
Hite is for people 13 and older. If you are under the age of majority where you live, a parent or guardian must agree to the Terms and supervise your use.
Predictions and daily habits
No. Height predictions are estimates based on statistical models and the values you enter. Your actual height depends on genetics, health and other factors. Hite does not guarantee height gain and is not a medical service.
You can submit a meal photo for AI food identification and portion estimation. Check and correct the result before saving it. Nutrition values are approximate and must not be used to manage allergies or medical conditions.
Hite Bot provides general educational answers using your message and relevant profile context. It can help you understand your tracking and routine. AI answers can be wrong and are not medical or professional advice.
Your profile and logged lifestyle data provide the context for personalized weekly insights. Keep your entries accurate and remember that AI summaries may contain mistakes.
Subscriptions and support
On your iPhone, open Settings, tap your name, then Subscriptions, select Hite and choose Cancel Subscription. Cancel at least 24 hours before a trial or subscription period ends to avoid renewal. Deleting Hite or your account does not cancel your subscription.
For an App Store purchase, sign in at reportaproblem.apple.com with the Apple Account used to pay and request a refund for the Hite purchase. Apple determines eligibility; Hite cannot approve or guarantee an Apple refund. See our Refund Policy below for the direct link.
Check that the subscription is active in your Apple Account, use Restore Purchases in the app, and make sure you are using the account associated with your purchase. If access is still missing, email support@usehite.com with your app version and a description of what happens. Never send passwords or verification codes.
Privacy and your data
Yes. In Hite Settings, use Revoke AI Consent. AI-dependent features stop working after you withdraw consent. You can review the processing details under AI Data Processing.
Open Hite Settings and select Delete Account, then confirm. Reset All Data clears your logged data and returns you to onboarding while keeping your account. You can also request deletion by emailing support@usehite.com. Cancel any Apple subscription separately.
Email support@usehite.com from your account email and describe the data you want to access or export. We will verify the request before sharing account information.
This marketing website does not set cookies or run advertising pixels or analytics scripts. The Hite app has separate analytics and attribution practices described in the Privacy Policy.
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